Terms of Service
Last updated 12 June 2026
1. Agreement
These terms govern all services provided by RAIKO SOFTWARE LTD, a company registered in Malta with its registered office at 113 Unit #010, Triq l-Imdina (Mdina Road), Qormi, QRM 9016, Malta, trading as ShardLine, to the account holder named at signup. Placing an order or using any service constitutes acceptance.
2. Service term and renewal
Services are provided on monthly, annual or biennial terms and renew automatically at the then-current rate unless cancelled before the renewal date from the client area. Renewal notices are sent fourteen days in advance.
3. Payment
Invoices are due on issue. Services may be suspended after seven days of non-payment and terminated with data deletion after twenty-one days. Reactivation after suspension may carry a fee.
4. Refunds
First terms of shared, WordPress, reseller and email plans carry a thirty-day money-back guarantee. Dedicated servers, domain registrations, third-party licences and setup fees are non-refundable once provisioned.
5. Customer responsibilities
You are responsible for the content you host, the security of your credentials, and keeping your own application software patched. Managed services do not transfer content liability to us.
6. Limitation of liability
Our aggregate liability is limited to the fees paid for the affected service in the three months preceding a claim. We are not liable for indirect or consequential loss, including lost revenue or data where backups were available.
7. Governing law
Maltese law applies. Disputes fall to the courts of Malta, without prejudice to consumer rights under EU law.